Frequently Asked Questions

Everything you need to know about bringing Bongusta's vibrant home decor into your space.

What is the typical delivery time for my order?

We aim to process and ship all orders within 1-2 business days. Depending on your location, delivery usually takes 3-7 business days.

How do I care for my handmade Bongusta textiles?

To preserve the quality and colors of our handmade rugs and towels, we recommend professional dry cleaning for rugs and a gentle 30°C cycle for cotton textiles. Avoid direct sunlight to prevent fading.

What is your return policy?

We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition and packaging to be eligible for a full refund.

Are your products ethically produced?

Yes, we pride ourselves on working closely with skilled artisans in India. We ensure fair working conditions and celebrate traditional craftsmanship in every piece we create.

Do you offer international shipping?

Yes, we ship our home collections worldwide. Shipping costs and taxes are calculated at checkout based on your specific destination.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.