Returns & Exchanges

At Bongusta, we want you to be completely satisfied with your home decor and textile purchases. If a piece isn't the perfect fit for your space, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a return authorization.

• 2.
  Pack Your Items

  Carefully place the unused items in their original packaging, ensuring all tags are attached and delicate home goods are securely wrapped to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.